The Office of Information Technology is committed to innovation, ease of use, and providing a learn-anywhere learn-anytime environment for the Saint Anselm College community.
We maintain the necessary wireless and wired network infrastructure, information systems and services, instructional technologies, and customer service to meet those goals. We are agile and responsive to the continuously changing technology landscape while being prudent about technology adoption ensuring that it serves the College mission and vision.
Contact
Email:InformationTechnology@anselm.edu
Phone:603-641-7850
Location: Poisson Hall
Office Hours: Mon.–Fri.: 8:30 a.m.–4:30 p.m.
Overview
The mission of the Office of Information Technology is to ensure that Saint Anselm College, in pursuit of its strategic goals, has access to appropriate levels of computing, training, and technical support services necessary to create and maintain an environment conducive to excellence in teaching and learning, efficiency in administration, and effective student support.
The Office of Information Technology provides services in four core areas; customer service to include Help Desk and individual computer support, network service and telecommunications, information systems, and instructional technology.
Customer Service
Customer Service includes the Saint Anselm Help Desk, which is made up of dedicated OIT staff as well as a talented team of students. The Help Desk team provides support in personal computer application software, basic troubleshooting of network connectivity problems, operating system support, and basic hardware troubleshooting. In addition, the Help Desk team will funnel requests to the appropriate OIT staff in accordance with our Directed Resource Support Model, which is designed to resolve problems with the most appropriate support resource while Customer Service monitors the request. Customer service is also responsible for the Computer Replacement Program for staff and faculty.
Network Service
Network Service is made up of OIT staff and provides all services related to network operation, maintenance and troubleshooting as well as all telecommunications to include digital, analog, and VOIP. The telecommunication staff provides all telephony systems, to include local and long distance calling, voicemail, alarm lines and system operation. Other areas maintained and supported by network service include e-mail, network services, internet services, and server maintenance.
Information Systems
Information Systems provides lifecycle software development, system maintenance, and database management for all campus wide administrative and academic management systems. The campus information system is the main focus of the Information Systems staff.
Instructional Technology
Instructional Technology provides support for the training, implementation, creation and use of technology in support of the curriculum to enhance teaching and learning at Saint Anselm College. Instruction Technology also includes media services made up of dedicated OIT staff and a talented team of students. The media staff provides multimedia support, cable television, smart classroom operation, and production sound and video services.
| Frequently Accessed Sites | Site Name |
|---|---|
| Web-based E-mail | Outlook |
| Connect | Citrix |
| Learning Management System | Canvas |
| College Portal | MyAnselm |
| College Help Desk Software | KACE |
| College Emergency Notification System | Omnilert |
Programs
Saint Anselm College provides limited support for any computing platform a student brings to campus. We support Apple systems (Mac), Windows systems (PC), the plethora of mobile tablet and slate devices, as well as most smart phones. Our support is limited in that we will not open the cases of computers as doing so may invalidate factory warranties that were purchased with the computer. We will assist in installation of software, troubleshooting, network connectivity and usage of any of the basic software packages supported by the College (Microsoft Office Suite, standard browsers, etc.). Students simply come to the IT Help Desk in the Learning Commons of the Library.
Computing Recommendations
Computing recommendations vary based on the program of study a student wishes to pursue and individual computing needs.
We suggest a minimum of an i5 processor and 8GB of RAM (memory). Hard drive capacity is dependent on usage. For graphics intensive work, we suggest larger hard drives and more RAM. If speed is paramount and storage capacity less important, we suggest a solid state drive (SSD). Most laptops today come with WiFi cards but it can't hurt to double check.
The Office of Information Technology conducts the Saint Anselm College Technology Training Program for faculty and staff. Upcoming courses will include some of the products in the Microsoft Office 2016 Suite, including Word, Excel, and PowerPoint. Depending upon demand, we may also offer training on Adobe Acrobat and other courses.
Please visit our Instructional Technology Workshops page for more information about training.